Shipping to America, Asia, Africa, Australia

We will ship our clocks to any place in the world. It is possible that you have to pay customs duty when the clock arrives. This depends on the laws of your country, we have no control over this from here. Customers in the USA sometimes have to pay nothing, sometimes about  6% of the value of the clock given on our website.
If you live in another county you should try to get information about customs before ordering. It is our experience that customs duty can be very expensive in some countries, for example in India.

The estimated delivery-times refer to shipping to the USA, shipping to other countries may take longer.
Please note that we have to rely on 3rd parties like the cuckoo clock manufacturers and the mail. It is quite hard  to predict exactly when a clock will arrive.
If you need a clock for a special occasion (e.g. Christmas or a Birthday) and the clock cannot be delivered on time, we can send a letter with a picture of the clock and a text of your choice to announce the arrival of the clock. This service is free of charge.

Shipping to the European Union

Customers in the European Union will get a small discount, because shipping within Europe is cheaper than worldwide shipping. There are no customs charges within the EU.The estimated delivery-times refer to shipping to the USA, shipping within the EU will usually be a little faster. Please note that we have to rely on 3rd parties like the cuckoo clock manufacturers and the mail. It is quite hard to predict exactly when a clock will arrive. If you need a clock for a special occasion (e.g. Christmas or a Birthday) and the clock cannot be delivered on time, we can send a letter with a picture of the clock and a text of your choice to announce the arrival of the clock. This service is free of charge.

Privacy-Statement

We respect your privacy. We want to build a long-term relationship with a satisfied customer, based upon excellent service and trust. We will not release personal details to any third party, unless it is necessary to process your payment or shipping.

Difference between 1-day and 8-day cuckoo clocks

Black Forest cuckoo clocks are driven by a mechanical movement which is run by weights under the clocks. To keep them working you have to pull up the weights from time to time. With 8-day cuckoo clocks you have to do this once a week, with 1-day cuckoo clocks each 24 hours.

What wood is used?

The cuckoo clocks are made of Limetree (or Linden Tree, Latin name: Tilia). Those trees with their heart-shaped leaves are quite common in Europe. Their wood can be used very well for carvings.

What service do cuckoo clocks need?

Usually cuckoo clocks run for many years without problems as long as they hang in a friendly environment (not humid, not dusty, the temperature should not fall below 32ºF = 0ºC).We recommend that the movement should be cleaned and oiled by a clockmaker each 6-8 years.

After unpacking the clock the cuckoo does not work

Please make follow the instructions carefully, when unpacking the clock. If the clock should not work in the end, please check the following points:
1. Have the clambs been removed from the bellows inside the clock as described in the instructions (see picture)?

2. Has the cuckoo's door been "unlocked"? You have to turn a little wire to the side, that secured the door while shipping (see picture).

3. Please check the position of the night shut-off. The most common reason why cuckoo and music do not work is that they have been turned off. With some clocks the night shut-off is a switch at the left side of the clock,with other types it is a wire under the clock (see picture).

The Clock runs too slow / too fast

The pendulum is responsible for making the clock keep time. If your clock runs to fast, you can move the pendulum-disc down a little on the pendulum to correct this. If the clock is running to slow you have to move the pendulum-disc up.

Please make sure that the clock is adjusted properly on the wall. The clock must be placed in a correct vertical position so that the pendulum can swing freely.
You must "listen" to the clock and be sure that the clock has an even Tick-Tock sound. Do not adjust the clock with your eyes, do it with your ears. This is adjusted by moving the clock to the right or left, until you hear the tick tock sound which is even.